Booking Terms and Conditions

By placing a booking with us (the property owner / his / her representative) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay, you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.

BOOKING

To place a booking with us the lead guest must be at least 18 years of age.

Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within.

Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.

We do welcome children in our premises but unfortunately we cannot accept pets.

Payments can be made online using debit or credit cards. Payment cards will be authorised at point of booking.

DEPARTURE/ARRIVAL & OTHER KEY POINT

We accept one night stays up to full weeks. The check-in time is from 4pm to 7pm and we ask that guests are checked out 10am.

Bed linen, towels, wi-fi (limited) and Free Sat TV will be provided as part of your stay.

We reserve the right to refuse a booking or to repossess any of the accommodations where damage has been caused or, in our opinion, is likely to be caused by the hirer or a member of the hirer’s party.

Vehicles parked in our car park are left at the owners risk.

Any personal belongings left on the property are at your own risk. Each room is provided with a safe so we suggest you use this for any valuable items.

We reserve the right to enter the rooms at all reasonable times for the purpose of inspection or to carry out necessary repairs etc.

CANCELLATION & NON-ARRIVAL CONDITIONS

Guest who need to cancel a booking should contact us as soon as possible. Cancellations fees are charged as outlined within the booking confirmation provided for each successful booking.

If the booking is cancelled less than 3 days before arrival then a charge equal to the first night’s stay will be made. If the booking is cancelled 3 or more days before arrival then there will be no charge.

Non-arrival guests, who are unable to attend or fail to attend for whatever reason will be charged a fee equivalent to the first nights stay.

It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made. If we do need to cancel a booking with you then we will do our best to help you find alternative accommodation in the area.

DAMAGES AND LOSS DEPOSIT

We accept that accidents do happen on occasion and if you accidently damage something we ask that you tell us as soon as possible during your stay. If any damage is considered to be deliberate, or through negligence then we reserve the right to charge the lead guest an amount equal to the cost of repair or professional cleaning.

Lost keys will incur a replacement charge per key lost.

Clothing/ bedding/ material must not be hung over any radiator/heater or tv.

LOST PROPERTY

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 2 months. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

TV, WIFI FAIR & APPROPRIATE USAGE POLICY

We offer as a service to our guest free wifi access and Satellite TV. Please note, that at times signal strength may not be as strong particularly due to bad weather therefore, it may be limited at times.

Guests accept to use access to the Internet fairly and appropriately. The Internet access provided is intended for light, general use such as access to the internet, email, messaging, social media e.g. facebook etc. It is not intended nor suitable for heavy media streaming, videos, online gaming, downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.

SMOKING

Deveron Lodge operates a strict no-smoking and no-vaping policy throughout all indoor areas, including guest rooms.

If you wish to smoke or vape then please use the smoking shelter located in the main car park.

If we find evidence that a guest has smoked or vaped inside, we reserve the right to charge a fee equivalent to a two-night stay. This covers the cost of deep cleaning and any potential loss of income if we’re unable to let the room the following night. Thank you for your understanding and cooperation.

GUEST RESPONSIBILITY

All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners. We ask that you avoid playing music or the TV too loudly throughout your stay. Please also turn off any extractor fans in the bathrooms at night.

We ask that you lock your room door when unoccupied and also the main front door at all times.

PARKING

Guests have use of our main car park park however, guests accept that they park their vehicles at their own risk.

ACCESS

The property owner, his/her representative, must be allowed access to the accommodation at any reasonable time for essential maintenance and housekeeping. Wherever possible prior arrangements will be made.

LIABILITIES

No liability is accepted in respect of loss or damage to the guest or any member of the party, their baggage, car or contents, resulting from riot, war, strikes, adverse weather conditions or sickness or injury or for loss or damage by a third party. This does not exclude liability for the actions of employees, agents or subcontractors of ours as the accommodation owners. We strongly recommend that you take out your own holiday insurance cover

ISSUES/ COMPLAINTS

We want you to have a great stay, any concerns or issues we ask you to raise them as soon as possible and we shall endeavour to make every effort to rectify any faults or make repairs to equipment as soon as possible. However, we cannot be held responsible for any such breakdowns or loss.

If you have a complaint about the accommodation please contact us in the first instance.

Return to Home